Frequently Asked Questions (FAQ)

At Airoso EVA, we want to make your shopping experience as smooth as possible. Below are some common questions our customers ask.

1. What types of jewelry do you sell?

We offer a wide range of artificial and designer jewelry, including bracelets, necklaces, rings, and earrings — all crafted with hypoallergenic, skin-friendly materials.

2. Do you deliver nationwide?

Yes, we deliver all across Pakistan. Orders are usually delivered within 3–7 business days.

3. What are your delivery charges?

  • Free delivery on orders above PKR 5,000.
  • A small delivery fee applies to orders below this amount (displayed at checkout).

4. Can I return or exchange an item?

Yes, you can return items within 14 days of delivery if they are unused, unworn, and in original packaging.

  • Please note: Earrings, sale, and clearance items are non-returnable due to hygiene and policy reasons.
  • Currently, we do not offer direct exchanges — you’ll need to place a new order.

5. How do I request a refund?

Simply contact us via email (contact@airosoeva.com) or WhatsApp (+92 336 9527603) to initiate the process. Refunds are processed within 30 days after we receive and inspect the returned items.

6. What payment methods do you accept?

We accept:

  • Cash on Delivery (COD)
  • Bank Transfer (advance payment)
  • Mobile wallets & digital payments available in Pakistan

7. Are your jewelry pieces safe for sensitive skin?

Yes, our products are hypoallergenic and nickel-free, designed to be safe and comfortable for all skin types.

8. How can I contact customer support?

You can reach us anytime through:

If your question is not listed here, feel free to reach out — we are always happy to assist!

9. What metals are used in Airoso Eva's high-quality fashion jewelry?

Our pieces utilize durable, high-grade base metals like copper and brass, which are then expertly coated with a protective layer of premium plating (such as rhodium or a hypoallergenic silver-tone finish) for maximum luster and longevity.

10.  Why does fashion jewelry sometimes turn skin green or black?

Skin discoloration, often green, is caused by copper in the base metal alloy reacting with moisture, sweat, or cosmetics on your skin (oxidation). This reaction is harmless and is a common characteristic of all non-pure metal jewelry.

11.  How do I properly care for my Airoso Eva fashion jewelry to prevent fading or tarnish?

The most critical rule is to keep it completely dry. Avoid wearing it while swimming, showering, exercising, or sleeping. Clean it regularly with only a soft, dry cloth.

12.  Can I wear my Airoso Eva jewelry in the shower or while swimming?

No. Water, especially chlorinated or salt water, and the chemicals in soaps and shampoos, will strip the protective plating layer almost instantly, leading to rapid tarnishing and discoloration. Always remove jewelry before any water exposure.

13.  What is the "put on last, take off first" rule for fashion jewelry?

Always put your jewelry on after you have applied all makeup, hairspray, perfumes, and lotions, and take it off first before undressing or removing cosmetics. This prevents chemical residues from breaking down the plating.

14.  How should I store my jewelry to prevent tangling and scratches?

Store each item individually in its original pouch, a soft cloth bag, or a jewelry box with separate compartments. Storing in a dry, dark place and ensuring pieces don't rub together prevents scratches and slows oxidation.

15.  How often should I clean my Airoso Eva fashion jewelry?

Wipe your jewelry with a soft, dry cloth after every wear to remove oils and light soil. Perform a more thorough cleaning (using a slightly damp, soft cloth followed by a full dry buff) once a month for frequently worn pieces.

16.  Should I store my fashion jewelry in the bathroom?

No. The bathroom is the worst place to store fashion jewelry due to the high heat, humidity, and moisture. These factors significantly accelerate the tarnishing process. Always store it in a cool, dry area like a bedroom drawer.

17.  What is the difference between rhodium plating and silver-tone plating?

Rhodium plating is a high-end, highly durable, bright white platinum-group metal that prevents tarnish and gives a brilliant, fine-jewelry finish. Silver-tone plating is a general term for a white metal finish applied over the base metal. Rhodium plating offers superior protection and luster.

18. What is your return policy for rings if I order the wrong size?

Airoso Eva offers a 7-day exchange or return window for unused items in original packaging. For rings, we recommend consulting our detailed size guide before ordering, but we gladly offer a one-time free resizing or exchange for the correct size within the 7-day period.

19.  What is your warranty policy against manufacturing defects?

We offer a 7-day limited warranty covering manufacturing defects, such as broken clasps, missing stones, or faulty settings upon arrival. This warranty does not cover damage caused by misuse, chemical exposure, or neglect.

20.  What is the best type of necklace to layer with a choker or short pendant?

To achieve a perfect layered look, pair a choker (14-16 inches) with a longer, independent pendant necklace (18-20 inches) that has a different chain type or stone shape. This prevents tangling and maximizes visibility for an effortless style.